how to add new option under case menu item in CSM portal in servicenow

Srinivasu2
Tera Contributor

‎03-12-2024 04:23 AM

Hi Community, how to add new option like 'create case' under case menu item in CSM portal in ServiceNow?
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Community Alums
Not applicable

‎03-12-2024 04:30 AM

Hi @Srinivasu2 

  1. Navigate to Service Portal > Menus on the Application Navigator.
  2. Open the header menu record that you would like to work with.

SandeepDutta_0-1710242912073.png

3. Scroll down to the Menu Items Related List.

4. Open the "Case" menu item :

SandeepDutta_1-1710242981167.png

5.  Click "New" to create a new menu item

SandeepDutta_2-1710243043173.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2024 04:33 AM

Hi @Srinivasu2 

 

AGLearnNGrow_0-1710243193369.png

 

https://dINSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sp_rectangle_menu_item.do%3Fsys_id%3D25af9616771123007a97dfd6d910618e%26sysparm_record_target%3Dsp_rectangle_menu_item%26sysparm_record_row%3D5%26sysparm_record_rows%3D11%26sysparm_record_list%3Dsp_rectangle_menu%253Db0928873cb53020000f8d856634c9cb0%255EORDERBYorder

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Dr. Atul G. - Learn N Grow Together
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