My instance keep on loading and API details

[VinothkannanN]

1. My instance keep on loading how to manage it  and

2. I need help to get authorization and API details to integrate my system with service now 

[Dr Atul G- LNG]

For the first one

try to clear the cache and try in another browser once. 

Logout and login 

[Amit Verma]

Hi @VinothkannanN 

You can try below troubleshooting steps :

1. Try clearing the cache by navigating to https://<your-instance-url>/cache.do

2. Try to disable the Polaris experience and see if it helps. Refer https://www.servicenow.com/community/developer-forum/how-to-remove-new-experience-ui-from-servicenow...

For integration, can you please elaborate which system you want to integrate your ServiceNow instance with ? You can make use of ServiceNow REST APIs to send data from your system to ServiceNow or ServiceNow Rest Message to make an API call towards your system from ServiceNow instance.

Thanks & Regards

Amit Verma

[VinothkannanN]

Thanks, Got it, tried with different browser.    Would please ServiceNow REST APIs to get the ticket state like approved and who approved 

[Amit Verma]

@VinothkannanN 

You can use Table API for checking the RITM status and getting the ritm approver(s).  Refer https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/us...

This will help you to explore ServiceNow REST APIs and how to use them.

Thanks & Regards

Amit Verma