Hi @HrishabhKumar
Technically, yes — you can do it. But is it a good practice? The answer is no.
As a BPC, I deal with these cases daily. Creating a new state choice in the UI might seem like a quick 5-minute job, but in reality, you’d need to make multiple changes — including flow modifications, formatter updates, data model adjustments, and logic changes.
Handling transitions like moving a change to a new state or reverting it introduces significant complexity and potential technical debt. So, it’s best to avoid this approach.
What’s the alternative?
Use Change Tasks. Create a task specifically for testing, and once the task is closed, the change can move forward. You can handle validations at that level — which is a cleaner and more maintainable solution.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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