How to add new state between the existing states in standard change state banner.

[HrishabhKumar]

I want to add a new State i.e TEST in between the two state ASSESS and AUTHORIZED. 

I wan't to do it for standard change form only.

How can I do that?

[Dr Atul G- LNG · Accepted solution]

Hi @HrishabhKumar 

https://www.servicenow.com/community/itsm-forum/how-to-add-a-new-state-in-flow-formatter/m-p/443898

[Ankur Bawiskar · Accepted solution]

@HrishabhKumar 

it's because the OOTB Normal Change Process Flow don't have any condition for Type=Normal

hence it's showing for all Change Types

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@HrishabhKumar 

I believe I have answered your original question and subsequent question as well.

As per community feature you can mark multiple responses as correct.

If my response helped please mark it correct along with other one so that it benefits future readers.

[Dr Atul G- LNG]

Hi @HrishabhKumar 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677284

[Dr Atul G- LNG]

Hii @HrishabhKumar Hope the provided links were helpful for you.

[HrishabhKumar]

Thanks @Dr Atul G- LNG and @Ankur Bawiskar for your solutions and helpful resources.