How to add new state between the existing states in standard change state banner.

Community Alums · ‎09-30-2025

I want to add a new State i.e TEST in between the two state ASSESS and AUTHORIZED.

I wan't to do it for standard change form only.

How can I do that?

Dr Atul G- LNG · ‎09-30-2025

Hi @Community Alums

https://www.servicenow.com/community/itsm-forum/how-to-add-a-new-state-in-flow-formatter/m-p/443898

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Ankur Bawiskar · ‎09-30-2025

@Community Alums

it's because the OOTB Normal Change Process Flow don't have any condition for Type=Normal

hence it's showing for all Change Types

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎09-30-2025

Hi @Community Alums I’m glad you appreciated the effort.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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