How to add new state on incident form

[rmishra4395]

Hello Team,

I want to add new state "ABC" on incident table.

I have added new state in choices but it is not visible in dropdown of the incident form.

[Anand Kumar P]

Hi @rmishra4395 ,

Make sure you added choice correctly by configuring choice in incident table and it is active true.

Check ui policy or client script or any acls removing the choices

Check for dictionary override effecting as incident table state inheriting from task table.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Anand Kumar P]

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Arafath]

Hi @rmishra4395 ,

recheck if the choice is created on incident table and look if there are any client scripts that are responsible to show the choices are there where you have to include this new choice.

[Amit Verma]

Hi @rmishra4395 

Below post could be helpful -

https://www.servicenow.com/community/itsm-forum/i-want-to-add-new-states-to-incident-form/m-p/454697

Thanks and Regards

Amit Verma

[AndersBGS]

Hi @rmishra4395 ,

Please share what you have configured. By doing this it will be much easier to help you. Basic your configuration could look like this:

Which will be the choice available on the incident table:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders