How to add one more line item in Related Records Page in SOW view?

ameybhaisar · ‎04-01-2025

Need to add a new entry here in this list in SOW view. How can we add it ?

Shivalika · ‎04-01-2025

Hello @ameybhaisar

1)Just go to "Relationships" under "system definition".

Using the conditions and table build the relationship between the tables you want this related list for.

2)Go to "Related list" table - Search for the table you want to add this and View as "Service operations workspace".

3)Add this related list in below as format - REL:"sys_id" of relationship.

I created for user's tasks on interaction in SOW this week.

Please try this and let me know if stuck.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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View solution in original post

Ankur Bawiskar · ‎04-06-2025

@ameybhaisar

when your RITM is created you need to populate it's sysId in CHG parent field -> this you already did

Now for your 2nd related list to show -> you should populate parent field of RITM with CHG syId

But logically how can RITM and CHG be parent of each other?

Since you created CHG from RITM, it makes sense to have CHG as child of RITM

but why to have the other way round?

Please discuss this with your customer

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎04-01-2025

HI @ameybhaisar

This is a related list.

Open an Incident in the native view.
Change the view to the SOW view.
Right-click on the context menu → Configure → Related List.
Add the required related list.
Go back to the SOW view and test.

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Shivalika · ‎04-01-2025

Hello @ameybhaisar

1)Just go to "Relationships" under "system definition".

Using the conditions and table build the relationship between the tables you want this related list for.

2)Go to "Related list" table - Search for the table you want to add this and View as "Service operations workspace".

3)Add this related list in below as format - REL:"sys_id" of relationship.

I created for user's tasks on interaction in SOW this week.

Please try this and let me know if stuck.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

ameybhaisar · ‎04-02-2025

Hi @Shivalika

Thanks for your response.

I have enabled a UI action on the RITM table for creating a change request called 'Create Change'.

When I create a change request using this UI action from an RITM, the parent field on the change request gets updated with the RITM number.

My requirement is to display the parent RITM in the related records of the Change and display the change request created from the RITM in the RITM related record.

But i could not find any existing relationship for this..

Shivalika · ‎04-02-2025

Hello @ameybhaisar

You need to create this relationship and add it as i mentioned in my steps in previous comment.

What's the field that stores Change request on the RITM side? For establishing relationship, i will need to understand both.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY