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‎06-11-2019 12:50 AM
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‎06-11-2019 12:52 AM
Go to the URL below and right click on the form and select configure layout like you normally would, that will change the form layout for the popup view.
<your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup
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‎02-16-2023 12:12 PM
Hi Kenneth,
I ran into the same issue, and it appears that the answer for this questions applies if the "sys_popup" view already exist. In my case, it didn't apply. So I had create a new view. make sure you name it "sys_popup" or this will not work.
Use the link below for a step by step guide....
SN Pro Tips -- Customize the Reference Icon Pop-up
https://snprotips.com/blog/2016/1/19/using-syspopup-view-to-customize-flyoutpopup-info-on-reference-...
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‎05-05-2020 11:53 AM
Thanks, I did find the record in System UI > Views, but all four tabs are blank so I don't see anything to edit.