How to add or remove field for Preview this record button?

Akkapolk
Giga Expert
1 ACCEPTED SOLUTION

Dubz
Mega Sage

Go to the URL below and right click on the form and select configure layout like you normally would, that will change the form layout for the popup view.

<your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup

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6 REPLIES 6

Hi  Kenneth,

 

I ran into the same issue, and it appears that the answer for this questions applies if the "sys_popup" view already exist. In my case, it didn't apply. So I had create a new view. make sure you name it "sys_popup" or this will not work.

Use the link below for a step by step guide....
SN Pro Tips -- Customize the Reference Icon Pop-up
https://snprotips.com/blog/2016/1/19/using-syspopup-view-to-customize-flyoutpopup-info-on-reference-...

Kenneth Zabrisk
Tera Guru

Thanks, I did find the record in System UI > Views, but all four tabs are blank so I don't see anything to edit.