Hello,
The Dictionary Entry Override on assignment_group was done by a consultant.
If Database team login, they can only see and assign incidents to Database Team and IT Service Desk Team.
We would like to add an "Or" condition in the code where if Server Team login, they can only see and assign incidents to Server Team and IT Service Desk Team. Could someone please help?
Thank you
I recommend starting from scratch if you want create a new Script Include, just by entering the desired name into the appropriate field (Name😞
var incidentGetAssignmentGroup = Class.create();
incidentGetAssignmentGroup.prototype = {
initialize: function() {
},
type: 'incidentGetAssignmentGroup'
};as you can see the system created for you the scaffolding; now you can add the desired method to it:
var incidentGetAssignmentGroup = Class.create();
incidentGetAssignmentGroup.prototype = {
initialize: function() {
},
getAssignmentGroupRefQual: function() {
switch (true) {
case gs.getUser().isMemberOf('Database Team'):
return 'nameINIT Service Desk Team,Database Team';
case gs.getUser().isMemberOf('Server Team'):
return 'nameINIT Service Desk Team,Server Team';
default:
return '';
}
},
type: 'incidentGetAssignmentGroup'
};If you compare what you tried, to this "from scratch" Script Include, you will notice that the major difference is between line:
incidentGetAssignmentGroup.prototype = Object.extendsObject(incidentGetAssignmentGroupSNC, {and line
incidentGetAssignmentGroup.prototype = {The 1st line instructs the system to create Script Include incidentGetAssignmentGroup by "extending" the one named incidentGetAssignmentGroupSNC.
The 2nd line instructs the system to create Script Include incidentGetAssignmentGroup from scratch.
And here's the problem: the "base" Script Include incidentGetAssignmentGroupSNC does not exist. Because of this this whole code would fail.
In the original solution where the same line was:
Incident.prototype = Object.extendsObject(IncidentSNC, {(that means create Script Include Incident by extending Script Include IncidentSNC), it worked because "base" Script Include IncidentSNC does exist (Out Of the Box).
Of course, after you create the Script Include from scratch, as described above, you will need to use it in the reference qualifier override as follows:
javascript: new global.incidentGetAssignmentGroup().getAssignmentGroupRefQual();Let me know if you need more information.
Muhammad,
I'm not sure if I defined the script include correctly. Could you please help with calling it from the reference qualifier? Thank you
