How to add "timer/stopwatch" for Events.

Arjun Reddy Yer · ‎10-06-2020

How Timer/Stopwatch can be added to the form so that when user open the ticket can able to see the remaining time for the ticket so that user can solve the ticket.

When User clicks on Publish button then Timer/Stopwatch needs to start.

Note: SLA's are not there can't configure

asifnoor · ‎10-07-2020

Hi,

Create a onDisplay BR on your table. and in the script add this code.

i assume Time left is a duration field.

(function executeRule(current, previous /*null when async*/ ) {
    var gdt = new GlideDateTime(current.im_notification); //put right field name
    var gdt1 = new GlideDateTime(current.next_update_due); //put right field name
    var dur = new GlideDuration();
    dur = GlideDateTime.subtract(gdt, gdt1); //the difference between gdt1 and gdt2
    current.u_time_left.setValue(dur); //put right field name.
})(current, previous);

Mark the comment as a correct answer and also helpful if this helps to solve the problem.

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Rohit Duseja2 · ‎10-06-2020

Hi

Can you tell if SLA are not configured then from where are you calculating the Due date/end time?

Regard,
Rohit Duseja

Arjun Reddy Yer · ‎10-06-2020

Next Update Due field date/end time is calculating through IM Notification field.

Arjun Reddy Yer · ‎10-06-2020

SLA are not configured

asifnoor · ‎10-06-2020

Hi,

I don't think we have any timer/stopwatch field in SN by default. you might have to add a JS timer on top of the form based on the due date field.

Are you looking at something like this timer on the header of the form?