How to Add "To" Address in email

Sanjeev Kumar1 · ‎04-30-2014

Hi All,

I am using email methode ' addAddress(String type, String address, String displayname) - type can be "cc" or "bcc" '

in my email script with the help of this methode I am able to send "CC" OR "BCC" but

I want to set "TO" address dynamically with the help of e-mail script.

Please let me know it's posible in ServiceNow.

mike_pryor · ‎04-30-2014

If this notification is being triggered by an event, it sounds like you will have to use another form of script to set a list of additional users of who you want to add to the "To:" list and pass them into the notification under Event Parm 1 and/or Event Parm 2.

Wiki URL Link:

Email Notifications - ServiceNow Wiki

Event parm 1 contains recipient	(Visibile from the Advanced view) Select this check box (true) if the event parameter 1 contains the email recipient. This field is only visible when the Send when field has the value Event is fired.
Event parm 2 contains recipient	(Visibile from the Advanced view) Select this check box (true) if the event parameter 2 contains the email recipient. This field is only visible when the Send when field has the value Event is fired.

Example:

gs.eventQueue("change.inserted", current, gs.getUserID(), gs.getUserName());

In the above example, the sys_id returned from "gs.getUserID()" is being passed as Parm1 and the "user_name" is passed as Parm2.

You could use the "eventQueue" function to pass another sys_id or email address.

Let me know if this helps and if this answers your question, please make sure to mark your question answered if so.

Kind Regards,

Mike

View solution in original post

appsicumdisplay · ‎12-01-2015

Hey Mike,

Thanks for your reply.

The thing is, I start a new discussion here(Email notification are not sending when an event is trigger ) and found that I have a problem in my dev instance. My logic and code is correct so I already contact to ServiceNow and they reset my instance. Now its working fine.

Thanks-

Macarius Anna

divyalakshmi · ‎12-22-2015

Hi Mike,

I have the same requirement of sending the email to few users at run time. By your thought i understand it is possible through events. But is there any way to do the same in mail script to set "To" Notification email addresses??

Thanks In advance

johnram · ‎09-18-2017

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Create an Email Notification

Visit http://docs.servicenow.com for the latest product documentation

gabrielon · ‎12-21-2017

Hi,

I understand this solution if it is triggered by an event, but what if the notification is triggered by a simple condition (as it is my case)?

There is not an e-mail script that allows me to set dinamically the "To" recipients?

Thanks in advance

thibault_richar · ‎05-09-2014

Hello,

Thanks for your answer. Do you know if it's possible with the Dublin release ? I've tried to find the "Event parm" under the Advanced view without success. I'm wondering if I'm doing wrong or if it's available only in Dublin/Eureka but not on Calgary

Regards

Thibault