How to add Variable editor on to incident form?

[Shantharao]

How to add a Variable editor to the incident form?

I have found a community thread where I can check that the UI formatters module "incident variable editor" entry is active but still can't add to the incident form.

Would anyone be able to help me with this issue?

Thanks

[Riya Verma]

Hi @Shantharao ,

Hope you are doing great.

1. validate if "ncident variable editor" plugin is active. 

• . Open the "System Definition" > "Plugins" > "Plugin List" menu. 
• check "UI Formatter" plugin is activated.
• Verify that the "incident variable editor" module is also active within the plugin.

2. Open form and in the form designer, search for the "Variable editor" field or related variables.

3. If "variable editor" is not added then add it following below steps:

• While editing the incident form, click on the "Customize" button in the form designer toolbar.
• This will open a customization dialog. In the dialog, click on "Add Field."
• select "Variable editor".
• Confirm the addition of the Variable editor field to the form.
• Save the form changes and exit the customization dialog.

[Manmohan K]

Hi @Shantharao 

Please check if the variable editor is already created on incident table in the instance by navigating to System UI > Formatters.

If it is exists in the table, then go to incident table

Right click on any column and select Configure > Form Layout

Using the slushbucket, bring the variable editor to the selected section and Save