How to Add VIP visual indicator for “Requested for” on REQ and RITM (similar to Incident Caller VIP)

nameisnani · 3 weeks ago

Hi Team,

I have a requirement to visually highlight VIP users on the REQ and RITM

Requirement

On the REQ and Requested Item [sc_req_item] form:

Field: Requested for (requested_for)
If the selected user has VIP = true (in sys_user.vip):
- Show a VIP icon / decoration on the field, and optionally
- Change the field text color (e.g., red) to make it stand out
If the user is not VIP:
- No VIP indicator / normal display

This needs to work both when:

The RITM and REQ is opened (onLoad)
The Requested for field is changed by the user (onChange)

I have created client script for both tables

for REQ it is working fyn - VIP is highlighting

for RITM it is not working

client script for ritm

function onChange(control, oldValue, newValue, isLoading) {
    var callerLabel = $('label.sc_req_item.requested_for');
    var callerField = $('sys_display.sc_req_item.requested_for');
    if (!callerLabel || !callerField)
        return;
   
    if (!newValue) {
        callerLabel.setStyle({backgroundImage: ""});
        callerField.setStyle({color: ""});
        return;
    }
    g_form.getReference('requested_for', vipCallerCallback);
}
 
function vipCallerCallback(caller) {
    var callerLabel = $('label.sc_req_item.requested_for').down('label');
    var callerField = $('sys_display.sc_req_item.requested_for');
    if (!callerLabel || !callerField)
        return;
   
    //check for VIP status
    if (caller.vip == 'true') {
        var bgPosition = "95% 55%";
        if (document.documentElement.getAttribute('data-doctype') == 'true')
            bgPosition = "5% 45%";
           
        callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
        callerField.setStyle({color: "red"});
    } else {
        callerLabel.setStyle({backgroundImage: ""});
        callerField.setStyle({color: ""});
    }
}

O/P

what was the mistake in my script

@Ankur Bawiskar - i have configured as per your scritpt provided here ( https://www.servicenow.com/community/developer-forum/how-to-add-vip-visual-indicator-for-requested-f...)

could u please help me here @Ankur Bawiskar

Robert Perrone · 3 weeks ago

Hi @nameisnani ,

This is definitely something I missed, so apologies for that. An important piece on how client scripts work is that they only will work if the field is on the form, which is why you're seeing that behavior. The only option in the "Field name" field on the client script form is referencing the requested_for on the sc_req_item table and not the dot-walked field (request.requested_for).

I've adjusted the script to be an onLoad instead and that seemed to work in my PDI. Unfortunately, the user experience will not be as great and the page will have to be loaded in order to see the change.

Please let me know if this accomplishes what you're looking for and mark my answer as correct if it solves your issue.

function onLoad() {
	var requestedForLabel = $('label.sc_req_item.request.requested_for');
	var requestedForField = $('sys_display.sc_req_item.request.requested_for');
	if (!requestedForLabel || !requestedForField)
		return;
		
	g_form.getReference('request.requested_for', vipCallback);
}

function vipCallback(requestedFor) {
	if (!requestedFor) {
		requestedForLabel.setStyle({backgroundImage: ""});
		requestedForField.setStyle({color: ""});
                return;
	}
	var requestedForLabel = $('label.sc_req_item.request.requested_for').down('label');
	var requestedForField = $('sys_display.sc_req_item.request.requested_for');
	if (!requestedForLabel || !requestedForField)
		return;
	
	//check for VIP status
	if (requestedFor.vip == 'true') {
		var bgPosition = "95% 55%";
		if (document.documentElement.getAttribute('data-doctype') == 'true')
			bgPosition = "45% 90%";
			//bgPosition = "5% 45%";
			
		requestedForLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
		requestedForField.setStyle({color: "red"});
	} else {
		requestedForLabel.setStyle({backgroundImage: ""});
		requestedForField.setStyle({color: ""});
	}
}

View solution in original post