How to allow agents the creation of Response Templates for all HR lists?

[Pascal4]

Hi community,

I am facing the challenge of allowing a specific group of service fulfillers to create response templates for all HR lists. 

Currently, the group of service fulfillers is only allowed to create a new Response Template for the "sn_hr_er_case" table (see screenshot).

I would be pleased if someone has an idea of what needs to be done to get all the HR lists into the table drop-down.

Thanks a mill in advance for your time!

Best,

Pascal

[Tonya4]

I have done this and the users can create new template. But they cannot edit and/or delete a template. I have given the  sn_hr_core.basic user write and delete access on sn_hr_core_template. 

[Community Alums]

Hi @Tonya4 ,

I think you might have the wrong table here. Try on the table: sn_templated_snip_note_template

Also, ensure that those users have the 'sn_templated_snip.template_snippet_writer' role (Grant access to CRUD templated snippets content) to start.

[Carolien Driest]

For future reference, I have added the role that needed to have write access next to create access for the response templates to the following ACL, then it works beautifully: /nav_to.do?uri=sys_security_acl.do?sys_id=bfb381ec0b11030036e62c7885673a9a

[Vadla Srimaan]

Hi @Carolien Driest , What role you added?

Did you also created a new scriptinclude and updated the dictionary attribute?

I have created a new script include and updated the dictionary attribute? and also updated ACL with  sn_templated_snip.template_snippet_writer but still agents not seeing HR tables

Please guide me here

TIA