How to allow special characters from JSON payload data

[Joshuu]

Hello All,

I am configuring an integration through scripted rest api.

The requirement is to allow special characters as well from the JSON payload.

Below is the code. Could you please help me how can I modify the script to allow special characters/how can I do unicode conversion.

var InsertIncident = Class.create();
InsertIncident.prototype = {
    initialize: function() {},

    ProcessInsertIncident: function(requestData, response) {

        var validJSON = this._checkJSONValidity(requestData);
        var reqeustJSONParser = JSON.parse(validJSON);

        var responseBody = {};

        if (validJSON) {

            var inc = new GlideRecord('incident');
            inc.addQuery('correlation_id', reqeustJSONParser.id);
            inc.query();

            if (inc.next()) {
                if (reqeustJSONParser.state == '3') {

                    inc.state = reqeustJSONParser.state;
                    inc.hold_reason = reqeustJSONParser.hold_reason;
                    inc.contact_type = reqeustJSONParser.contact_type;
                    inc.assignment_group = reqeustJSONParser.assignment_group;
                    inc.assigned_to = reqeustJSONParser.assigned_to;
                    inc.approval = reqeustJSONParser.approval;
                    inc.work_notes = reqeustJSONParser.work_notes;

                    inc.update();

                    responseBody.Message = 'Incident is Updated';
                }

            } else {
				
				inc.initialize();

                inc.caller_id = reqeustJSONParser.caller_id;
                inc.short_description = reqeustJSONParser.short_description;
                inc.description = reqeustJSONParser.description;
                inc.comments = reqeustJSONParser.comments;
                inc.correlation_id = reqeustJSONParser.id;

                inc.insert();

                responseBody.Message = 'Incident is Created';
                responseBody.Number = inc.number;
            
			}
			
            response.setBody(responseBody);
        }
    },

    _checkJSONValidity: function(validJSON) {
        try {
            return JSON.stringify(validJSON);
        } catch (e) {
            gs.info('parsing error' + e);
        }
    },
    type: 'InsertIncident'
};

 Thanks,

Priya.

[Pavankumar_1]

Hi,

can you share the payload structure?

Regards,

Pavankumar

[Joshuu]

Hi Pavan,

This is the sample json for creating the incident which I am trying in pdi.

{ "caller_id":"${caller}", "short_description":"${short_description}", "description":"${description}", "comments":"${comments}", "id":"${number}"

}

For testing purpose, I have just created an incident from other pdi instance including special characters in short_description. And the incident is not created in the target instance. Please help.

[Pavankumar_1]

Hi,

Can you below script: 

var InsertIncident = Class.create();
InsertIncident.prototype = {
    initialize: function() {},

    ProcessInsertIncident: function(requestData, response) {
        
        var parameters = requestData.body.data;
        var state = parameters.state.toString();
        var hold_reason = parameters.hold_reason.toString();
        var contact_type = parameters.contact_type.toString();
        var assignment_group = parameters.assignment_group.toString();
        var caller_id = parameters.caller_id.toString();
        var assigned_to = parameters.assigned_to.toString();
        var approval = parameters.approval.toString();
        var work_notes = parameters.work_notes.toString();
        var id = parameters.id.toString();
        var comments = parameters.comments.toString();
        var short_description = parameters.short_description.toString();
        var description = parameters.description.toString();

        var responseBody = {};

        if (validJSON) {

            var inc = new GlideRecord('incident');
            inc.addQuery('correlation_id', id);
            inc.query();

            if (inc.next()) {
                if (state == '3') {

                    inc.state = state;
                    inc.hold_reason = hold_reason;
                    inc.contact_type = contact_type;
                    inc.assignment_group = assignment_group;
                    inc.assigned_to = assigned_to;
                    inc.approval = approval;
                    inc.work_notes = work_notes;
                    inc.update();

                    responseBody.Message = 'Incident is Updated';
                }

            } else {

                inc.initialize();
                inc.caller_id = caller_id;
                inc.short_description = short_description;
                inc.description = description;
                inc.comments = comments;
                inc.correlation_id = id;
                inc.insert();

                responseBody.Message = 'Incident is Created';
                responseBody.Number = inc.number;

            }

            response.setBody(responseBody);
        }
    },
    type: 'InsertIncident'
};

Thanks,

Pavankumar

[Joshuu]

Thanks for your response.