How to amend the Feedback widget on the portal

matthew_hughes
Kilo Sage

We're currently using the OOTB feedback widget on our portal:

matthew_hughes_0-1745505650606.png

 

However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?

 

1 ACCEPTED SOLUTION

@matthew_hughes 

Clone that widget and then make these changes

1) comment this to remove "Remind me later"

AnkurBawiskar_0-1745566261984.png

 

 

2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)

AnkurBawiskar_1-1745566649480.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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22 REPLIES 22

@matthew_hughes 

For that you will have to customize the widget code itself i.e. combination of html, client and server

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar Ah I see. So there's no way, we can define the options in a table e.g. emoji, description etc

@matthew_hughes 

I could find this configurations but not sure if this will help i.e. the Feedback Definitions module

I think you need to create a new feedback definition etc

check this link which talks about this in deep

Integrated Experience and Service Feedback (Employee Center Pro) 

 

AnkurBawiskar_0-1745572994887.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@matthew_hughes 

Please share how and from where did you update the widget so that it picks your cloned widget and not the OOTB one

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@matthew_hughes 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader