How to filter condition on the record page of workspace to show only specific assignment group

D9201559
Tera Contributor

How to show only those groups in the workspace  assignment group 

I am creating a custom workspace in that record page i want to show only the assignment group that i want not all 

D9201559_0-1778479808124.png

How  can i achive this 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@D9201559 

if it's a reference field then you need to add reference qualifier but this will be instance wide change

example: if this field is opened in native then also ref qualifier will restrict the groups, it's not going to work only for particular workspace etc

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Mega Patron

Hi @D9201559 

 

You can apply an Advanced Reference Qualifier to the dictionary entry for the assignment_group field.

This restricts the field to display only the relevant groups instead of the full list, and it is compatible with Agent Workspace and Configurable Workspace.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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