How to amend the Feedback widget on the portal

matthew_hughes
Kilo Sage

We're currently using the OOTB feedback widget on our portal:

matthew_hughes_0-1745505650606.png

 

However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?

 

1 ACCEPTED SOLUTION

@matthew_hughes 

Clone that widget and then make these changes

1) comment this to remove "Remind me later"

AnkurBawiskar_0-1745566261984.png

 

 

2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)

AnkurBawiskar_1-1745566649480.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

22 REPLIES 22

Hi @Ankur Bawiskar 

Do you know where the following is configured:

matthew_hughes_1-1745842950295.png

 

It would be good if I can change the title and help text.

 

@matthew_hughes 

I believe I have answered your question and also provided guidance on subsequent question as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@matthew_hughes 

for your follow up question you can make changes here

AnkurBawiskar_0-1745843549616.png

 

If my response helped please mark appropriate responses as correct & close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks. Where would I find 'data.commentLabel'

@matthew_hughes 

it comes from server side this line and it fetches from feedback configuration record I believe

I hope you can mark appropriate responses as correct as I have provided solution to each of your question.

AnkurBawiskar_0-1745913040753.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader