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04-24-2025 07:42 AM
We're currently using the OOTB feedback widget on our portal:
However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?
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04-25-2025 12:37 AM
Clone that widget and then make these changes
1) comment this to remove "Remind me later"
2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-24-2025 11:33 PM
Hi @matthew_hughes ,
The widget you're using is most likely called 'experience-feedback-mobile'. You can right-click on the widget (Ctrl + right-click) and select "Open in Widget Editor" to view or edit the code.
If you want to add or remove options, first take a backup of the widget code. Then, you can safely edit the original widget to customize the buttons like "Remind me later" or "Do not share my personal info."
If you need any help, feel free to reach out to me at adhlraotejas1018@gmail.com or connect with me on LinkedIn.
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04-25-2025 12:39 AM
How would I then apply the cloned widget to my portal?
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07-08-2025 04:42 AM - edited 07-08-2025 05:40 AM
Hello, late to the party but you can also do this with CSS instead of cloning the widget
1. Find the div containing the "do not share my personal info" (see image)
2. On the theme that your portal is using, create a style sheet
3. Add this in the style sheet:
.v3c757724eb523110f3da2ff2a2522832 .anonymous-info-container {
display: none !important;
}
4. Do the same for the "Remind me later"
5. Add the folowing CSS to the style sheet
.v3c757724eb523110f3da2ff2a2522832 .btn-remind-me-later {
display: none !important;
}
Note that the buttons aligns to the left now, if you want you can keep it like that or you can find the div and change the CSS in the style sheet by adding the CSS below:
.v3c757724eb523110f3da2ff2a2522832 .feedback-modal-footer {
justify-content: right !important;
}