How to apply Case list view in CSM configurable workspace based on Role

[tabrez ahmed]

Hello Developers ,

I have created a view" ITSM customer" and I have created List layout with few fields now I want to see this ITSM customer list view in CSM configurable workspace  for sn_customerservice_case Table lists when i'm logged in with "sn_customerservice.itsm_agent role" 

I have created workspace view rule But it's not working below is the screenshot of view rule 

please help me I think something is missing But not getting any idea. or will this work for list view or is there any other way ?

ITSM customer view:

workspace view rule:

List view which I'm expecting to show in CSM configurable workspace:

Current List view from CSM configurable workspace:

[Shruti]

1. Navigate to sys_ux_list.LIST

2. Open Cases category list

3. Make the columns field empty . View field becomes editable and select the view

[Ankur Bawiskar]

@tabrez ahmed 

if all the users who will be using workspace need to see same list view then follow the steps mentioned by @Shruti  

If not then you should use workspace view rule

check this for debugging

Workspace Form View Rule is not working 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tabrez ahmed]

@Ankur Bawiskar   I have created workspace view rule but it is not working  and I want to show the list view based on role for example "itsm.customer.agent " role  

[Ankur Bawiskar]

@tabrez ahmed 

did you check the link I shared?

If my response helped please mark it correct and close the thread so that it benefits future readers.