Hello Developers ,
I have created a view" ITSM customer" and I have created List layout with few fields now I want to see this ITSM customer list view in CSM configurable workspace for sn_customerservice_case Table lists when i'm logged in with "sn_customerservice.itsm_agent role"
I have created workspace view rule But it's not working below is the screenshot of view rule
please help me I think something is missing But not getting any idea. or will this work for list view or is there any other way ?
ITSM customer view:
workspace view rule:
List view which I'm expecting to show in CSM configurable workspace:
Current List view from CSM configurable workspace:
@tabrez ahmed Configuration list view in configurable workspace is different than the native platform configuration. Follow below steps
1) Go to "sys_ux_list_menu_config" table by putting "sys_ux_list_menu_config.LIST" in filter navigator. Here you will get all workspace records. You need to open "CSM " workspace. In my PDI, I am opening "Default SOW" workspace
Under UX List catagories related list, you will see all the list which you see on CSM configurable workspace
2) Open any of the list category and you will see actual List name in "UX List" related list
3) Open any of the UX list and configure columns & filter condition
4) To make List view visible based on role, you need to create audience record in "sys_ux_applicability" table and then map this applicability record with the UX list in "sys_ux_applicability_m2m" table.''
In the audience record, you need to mention roles.
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@tabrez ahmed Looks like you haven't gone through my solution. In point number 4, I have mentioned you can control the list view visibility based on role by creating audience (where you can mention role) and linking it with List in "sys_ux_applicability_m2m" table.'
To make List view visible based on role, you need to create audience record in "sys_ux_applicability" table and then map this applicability record with the UX list in "sys_ux_applicability_m2m" table.''
In the audience record, you need to mention roles.
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
