How to Approve or Reject a record through email?

[AndresGT1]

Hello,

I'm new to this email scripting area and was wondering if you could help me out with this.

I'd be grateful if you pointed me in the right direction or gave me an example.

Thanks!

[Shishir Srivast]

Hello,

There is already a OOB Catalog Approval Request notification which triggers email when new request gets created with the link for approval and rejection.

This email notification takes request.itil.approve.role as email template, that you can check, under System Policy -> Email -> Template, get an idea how they form the link.

Result will be like this:

Hope this will give you some idea.

[Community Alums]

Check mailto.approval and mailto.rejection Email Templates and how they are used to accomplish this here: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/integrate/email-integrations/re...

[JamesLindsay]

Is there anyway to customize the reply email generated from the email client when they select either approve or reject?

[Miroslaw M]

Hey all I have an additional question, we have implemented these email approvals but when the user clicks "click here to approve" a window in outlook pops up then the user has to click send. Is there a way to skip the reply window from popping up? When the window pops up users will sometimes change the subject and the email body... So the inbound email rule never picks it up.