How to approve/reject the approval request through email directly?
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11-20-2022 09:27 PM
In the HR module, I am receiving approval/rejection emails and I want to approve/reject the request through email only, how I can achieve this?
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11-20-2022 09:43 PM
Hi @Obito
You can refer below thread.
How to Approve or Reject a record through email?
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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11-20-2022 09:44 PM
Hello @Obito,
You can write inbound actions for to approve or reject through emails.
In inbound actions you can specify the conditions like subject contains, field ...etc.
Depending upon the conditions it will update on the target table.
By using watermark service now instance will identify to update that on which record.
Refer the below links may helpful to you:
Approve or Reject Change Request via Email
Single click on email link to accept/reject a record
Buttons within Email Notifications
Please mark as correct if it helps.
BR,
Nayan
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.