How to approve/reject the approval request through email directly?

Obito
Tera Expert

In the HR module, I am receiving approval/rejection emails and I want to approve/reject the request through email only, how  I can achieve this?

2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Obito 

You can refer below thread.

How to Approve or Reject a record through email? 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Nayan  Dhamane
Kilo Sage
Kilo Sage

Hello @Obito,

 

You can   write inbound actions for to approve or reject through emails.

 

In inbound actions you can specify   the conditions like subject contains, field ...etc.

Depending upon the conditions it will update on the target table.

 

By using watermark service now instance will identify to update that on which record.

 

Refer the below links may helpful to you:

Approve or Reject Change Request via Email

Single click on email link to accept/reject a record

Buttons within Email Notifications

 

Please mark as correct if it helps.
BR,
Nayan

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.