How to assign any role automatically depends on a field

[shaik_irfan]

Hello Everyone,

I have a requirement where i need to grant ITIL roles to the users who has the Title as Manager.

We have a field called Title   in User table if the field starts with Manager for them ITIL roles to be granted automatically.

can anyone please help me out regarding to this ?

[Simon46]

Hello Shaik,

You could achieve this is a Business Rule on the [sys_user] table.

Using the "current" variable, check if the field "Title" starts with "manager" then grant the "ITIL" role using a script.

Can you refer to the following documentation on how to write the script for adding the role.

Add role to every user

Kind regards,

Simon

[shaik_irfan]

Thanks Simon,

That helps

Can you please explain me below line ?

if (gr.accumulated_roles.toString().indexOf(",self_service,") == -1)  

And let me add 1 more point we created a Group named as ITIL can i use below script if i want to add group name instead of role name ?

gr.group= gr.group+ ",ITIL"; 

[Simon46 · Accepted solution]

Hello Shaik,

The following line checks if the user has the role "self_service" and a "-1" means the user does NOT (value not found).

     if (gr.accumulated_roles.toString().indexOf(",self_service,") == -1) { 

If you want to add a user to a group, the code is a little bit more complex as you would need to utilise "GlideRecord". Don't forget to check if the user is already part of the group before adding them in.

//Create a new group relationship record for this user   
var rec1 = new GlideRecord('sys_user_grmember');
rec1.initialize();
rec1.user = current.sys_id;
rec1.group.setDisplayValue('Asia Group');
rec1.insert();

Kind regards,

Simon

[shaik_irfan]

Simon,

it helped me but i have couple of questions,

1: which type do you think is good is it Before BR or After BR

2: If i want to run this script on existing user will it works ?