how to assign groups based on the tags ?

shabbir5
Tera Guru

‎12-05-2023 04:57 AM

Hi All,

 

We have a catalog form , and a variable (application service , reference to Application service table).

 

--> if a user select application service , and if that service is having any tag then we need to  route the RITM to some X group.

 

--> if the selected service is not having any tags then we need to route to some Y group.

 

i tried by adding some condition in the flow , but that is not working.

 

Please provide your inputs 

@Ankur Bawiskar 

 

Thank you,

Shabbir Shaik

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2023 11:00 AM

Hi @shabbir5 

 

Try to do with the assignment rules

 

Like this:

 

LearnNGrowAtul_0-1701889167940.png

 

check the Service.tags

 

I tried at my end and it is working.

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