How to attach a file in Additional Comments, so the user would receive the attachment?

[Manikandan2]

Hi,

I want to add an attachment to the additional comments, so when the notification is triggered, the attachment is also sent. 

Thanks,

Mani

[Chandra Prakash]

Hi,

Refer this thread

https://community.servicenow.com/community?id=community_question&sys_id=6d2d43a9db9cdbc01dcaf3231f961988

Mark Correct if it helps.

Regards,

Chandra Prakash

[Manikandan2]

Hi,

I am not sure about the suggestion given in this thread. It specifies to add the sysId of the attachment which is a tedious task, as all the comments we are going to add in additional comments will have attachments. so everytime encoding this code would be a challenge.

Would it be possible for you to give me more insights?

[Devyani_6]

Hi,

Go through below link, this will help you.

https://community.servicenow.com/community?id=community_question&sys_id=40134fa1dbd8dbc01dcaf3231f96...

Mark Correct/Helpful, if this helps you.

Regards,

Devyani

[Jace Benson · Accepted solution]

There are two other ways I see here;

1.  Link to the attachments via a mail script

2.  Update the notification to include attachments (goto the notification, advanced view, check `Include Attachments` it will include all attachments attached to the record at the time)