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How to Attach and Attachment onto an Approver email after the RITM number is created

Peter Williams
Kilo Sage

Good morning,

 

i need to find a way when users attach a new attachment on the RITM request and have that attachment then get attached to the Approver to see on their email.

 

Basically, i want to be able to attach any attachment here on the request that was submitted

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then forward that attachment for the approver to see on their emails

 

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I created a button to Resend the Approver email however i need to be able to get the attachment onto the approval when they attach it onto the RITM submitted request

 

 

Please help....

 

 

5 REPLIES 5

@Peter Williams ok then use copy attachment action twice, one to copy from RITM to approval and another to copy from RITM/approval to email record.

 

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