How to attach .ics file in notification

[Karishma Dubey]

Hi all,

There is one notification triggering to the assignment group after submitting the catalog item.

Within that notification we need to attach a .ics file that will leave a placeholder into group people agenda.

Could you suggest how to achieve this?

[Maik Skoddow]

Hi @Karishma Dubey 

Unfortunately, it is not clear where this ICS file comes from. Is it already available when sending the notification. Do you want to create during notification sending?

Please provide more details.

Maik

[Karishma Dubey]

Hi @Maik Skoddow ,

We need to generate the .ics file while sending the email which will contain the details of start date, end date, requestor name/email and description. These details are available in catalog item. Once the requestor will open the .ics file it should open with these details. Do we have any solution for this?

[Maik Skoddow]

Hi @Karishma Dubey 

there is an OOTB functionality to create and send email notifications with attached ics files: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/re... 

To my mind this functionality is "over-engineered" as a ICS file is nothing else than a plain text file which follows simple rules. Therefore, you could build it also by your own and attach it to the email notification.

Maik

[Dr Atul G- LNG]

 Hi @Karishma Dubey 

As expert @Maik Skoddow is already on this, but I would recommend to have a look on OOTB CAB Invites notification. You may get some idea

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3D7f941443ebf022002a7a666cd206feb7%26sysparm_record_list%3Dactive%253dtrue%255enameCONTAINScab%255eORDERBYorder%26sysparm_record_row%3D3%26sysparm_record_rows%3D7%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue