How to Auto-assign Assignment group based on Description (Record Producer)

fpuzon · ‎08-17-2016

Hi everyone,
I'm trying to add some logic to our Incident Record Producer script so that when a user submits the form through ESS with our 'Issue Type' variable set to 'Applications' and the Description contains the phrase 'onbase' to auto-assign to a particular group. Has anyone done something similar? Any help is appreciated.

Thanks,
Fred

j3d1 · ‎08-22-2016

Hey Fred,

Adding this if statement to your record producer script should achieve what you're looking for.

if(current.[field "value" for issue type] == ["value" for applications] && current.["Value" for description].toLowerCase().indexOf('onbase') >=0)

{

current.assignment_group = "[sys_id of desired assignment group]";

}

if it doesn't work, try replacing "current" with "producer" and give it another go.

Good Luck,

-Ben

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Chuck Tomasi · ‎08-17-2016

Not sure. Does the regex parser automatically ignore case?

fpuzon · ‎08-18-2016

Thanks Abhinay, I tried that as well and the Assignment Group still defaults to Helpdesk instead of Onbase,

fpuzon · ‎08-18-2016

Thanks Chuck. I gave that a try, but that didn't seem to work.

Julian Hoch · ‎08-21-2016

Try: .*[oO][nN][bB][aA][sS][eE].*

Not pretty but works.

fpuzon · ‎08-22-2016

Hi Julian,
Thanks. I tried this both on my instance and my Personal Developer instance and this still did not work.