How to Auto-assign Assignment group based on Description (Record Producer)

[fpuzon]

Hi everyone,
I'm trying to add some logic to our Incident Record Producer script so that when a user submits the form through ESS with our 'Issue Type' variable set to 'Applications' and the Description contains the phrase 'onbase' to auto-assign to a particular group.   Has anyone done something similar?   Any help is appreciated.

Thanks,
Fred

[Chuck Tomasi]

As a final "FYI", instead of using a hard coded sys_id, use a property with the name of the default assignment group. For example, onbase.default.assignment_group = Networking

In your script, you do this:

var defaultGroupName = gs.getProperty('onbase.default.assignment_group');

current.assignment_group.setDisplayValue(defaultGroupName);

Now if you want to change the group, just change the property, not the code!

[fpuzon]

This is great!   Thanks Chuck!

Fred

[anitha0887]

Hi @j3d1 

please can help on this query,

there is comments field on record producer, based on keyword of description, category field of incident record will be auto filled.i wrote below code, its not working.

ex: comments on record producer  contains as " user not able to access data from database"

here keyword is database.so category = "Dev Apps, Packages, Platforms";

if(producer.comments.toLowerCase().indexOf('database') >=0){

    current.category = "Dev Apps, Packages, Platforms";