How to auto assign the incident to the agents

[Sourav2]

HI All,

I have a Use case where i have to auto assign the incidents to the agents,if one agent has a ticket the next ticket should be assigned to the one which is free  in other words i have to implement Roaster, does anyone know how to achieve this? Please help

[Ankur Bawiskar]

@Sourav 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur