How to auto close the major incident

[PRAGHATIESH S]

How to auto close the major incident(major_incident_state==accepted) after 6 moths from created date? can anyone help me on the scripting part.

[Aman Kumar S]

Hi @PRAGHATIESH S 

Is your issue resolved?

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Rohit Sarkar1]

Agree to the fact that major incident should be closed manually (as per ITIL process) however if you still wish to do the same you can design a flow to run daily on a specific time and check for those records in incident table whose major incident state == accepted.

use a If block and use the date transform function as stated in this article here

[Leon Els]

Thank you, so it is working as designed?
Per ITIL, best practice is to "Manually" close "Major Incidents"?

[Dr Atul G- LNG]

Hi @Leon Els 

It is best practice, bcz major incident is something, where you get a confirmation immediately if issue get resolved.