How to auto populate assignment group based on business service on Incident form before submitting?

Dhanashri Galga
Tera Contributor

‎09-21-2022 04:36 AM

Hi,

I am trying to auto populate assignment group on incident form when particular service is selected on incident form.
However I am not sure what would be the best approach to do this? Would it be onLoad Client Script or a display BR?

Currently I am trying with display BR. However, it's not auto populating the Assignment group once Service is selected on the form.

This is for when an incident is created from a backend. For Incidents which gets created from a Virtual Agent/Service Portal, I have created assignment rules which works fine.
Can anybody help with this?

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soumya17
Tera Contributor

‎09-21-2022 05:06 AM

Hello,

Try creating Assignment rule(sysrule_assignment.) table. That might work

Thanks

Soumya

 

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