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How to auto populate Business Service and Service offering in RITM Ticket

Codi
Tera Contributor

‎11-02-2023 02:53 AM

Hi Guys,

Asking for your help on how to auto populate the Business Service and Service Offering in when generating RITM

and SCTASK ticket. Is there any step by step process or guide on how to implement this?

 

Thank you!

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-02-2023 03:08 AM

@Codi 

you should discuss this with your business team to understand the requirement and then update the logic

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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