How to auto populate configuration item field in incident form?

[Nitin21]

How to auto populate configuration item field in incident form when 'xyz' option is selected from category choice field (reference). The configuration item field should display one (asset assigned first to user) of the many asset numbers assigned to user. 

[swathisarang98]

Hi @Nitin21 ,

you can create Assignment Rule to set CI based on category 

System Policy -> Rule -> Assignment 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Dr Atul G- LNG]

Hi @Nitin21 

To do this, you need a mature  CMDB and mature data as well. We use utilized teh cat and sub cat option on CI to populate our data .

Script / code shared by @swathisarang98  will populate hardcore CI , which is not you looking for. 

In your case, you need to run a look up 

1. see how many CI mapped  to 1 CI.

2. From CI, pick up only first CI.

For this need to write a code.

[Nitin21]

Yes I'm looking for help with the code. Guide me please.

[Dr Atul G- LNG]

My friend, wish I do code 😞  @AshishKM  @Sandeep Rajput can help more.  or @swathisarang98  too  🙂