How to auto populate content under text field in Knowledge

[eshwarparuchuri]

Hello,

I am trying to auto populate some of my content in the text field whenever a users opens Knowledge Create New. There is already a template out of the box.

But I created a new module for called Create new MSG under knowledge for which the Knowledge base would be MSG.

When users select Create new MSG, I have my own template that I would like to auto populate in the text field. I created a similar template that I would like to use but for some reason it will not populate when I open Create new MSG.

Thank you,

Eshwar.

[Sharique Azim]

Hi Eshwar,

Did you try populating with templates? Keep in mind the template field needs to be made   available on Kb_knowledge table. There is also a client script to invoke the template.   You can refer to apply template onchange script.

In the template, create a record on kb_knowledge and use the text field as required , refer the picture below. The user and the group marks for exclusive users/groups. select global and empty user/group for public.

Regards,

Shariq

Mark correct if it is.

[Sharique Azim]

And you can also refer http://wiki.servicenow.com/index.php?title=Creating_a_Template#gsc.tab=0

Mark helpful if it helps.

[eshwarparuchuri]

Hi Shariq,

I created the exact same thing, but it doesn't work.

I deactivated the out of the box template.

Thank you,

Eshwar.

[Sharique Azim]

Hi Eshwar,

Re-iterating myself,

"Keep in mind the template field needs to be made   available on Kb_knowledge table. There is also a client script to invoke the template.   You can refer to apply template onchange script."

Did you get a chance to also add the field and the client script?

Regards,

Shariq