How to auto refresh the service catalog form on service portal.

Shashikant Pati
Tera Contributor

I am getting difficulty like, when I select any choice field on catalog item form and when I again select different choice then that time it's also reflecting the earlier choice field values, means form is not getting the refresh. 

 

 

Thanks in advance,

Shashikant Patil.

7 REPLIES 7

In your UI policies action there is field called clear value enable it it would clear when values are changed.

 

by the way how are you setting the value (UI policy script/catalog client script??), you can share the logic so that we can provide correct solution.

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

HI @Hemanth M1 thanks for your reply.

 

I am using catalog UI policy, as you have suggested I have checked the (clear value) check box but still the problem remains same. Result is not getting as expected. 

 

 

if you have any other suggestions please let me know.

 

Thanks and Regards,

Shashikant Patil. 

Shashikant Pati
Tera Contributor

he @Hemanth M1 yes that's the issue.