How to automate ticket worklog are not updated at regular intervals based on the priority.

BanuMahalakshmi
Tera Contributor

‎03-01-2024 04:42 AM

Hi,

Need to automate - if a ticket is not updated for more than a day then automated notifications will be triggered out to the individual assignee, lead (Based on the priority) until the ticket got updated with current status. pls advise me.

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Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎03-01-2024 05:38 AM

Hi @BanuMahalakshmi 

 

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