How to automatically populate the fields on a catalogue item when opening it in a new window
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06-12-2025 07:55 AM
I'm working with the below workspace:
Within this workspace, when a user clicks on the 'here' link, it will take them to the below catalogue item:
However, what I would like the link to do is automatically populate the 'Modification required' field with a specific value.
I only want this functionality to be applied when I access the catalogue item via that link. Does anyone how I can achieve this?
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06-12-2025 08:09 AM
Check out the below community post.
You can use that approach to pre-fill the variables.
https://www.servicenow.com/community/itsm-forum/fill-catalog-variable-via-url/m-p/2748704
Regards,
Siva
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06-12-2025 08:14 AM
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06-12-2025 08:20 AM - edited 06-12-2025 08:22 AM
how did you configure that text and the link?
why not send an additional parameter in URL on click of that link along with catalog item sysId?
Then you can use onLoad catalog client script on that catalog item and get the value from URL and set in variable?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader