How to autopopulate the Assignment group upon updataing the Configuration Item on the Incident Table

[Priya Singh9]

Hi All,

We have a requirement to auto populate the assignment group based on updating the configuration item field on the Incident table. Note that this is not just for a single record, there should be several records like that which needs to be updated on daily basis.  Can anyone please help me on how to achieve that.

[Danish Bhairag2]

Hi @Priya Singh9 ,

You can use Auto Option functionality on assignment group field where u can simply dot to the CI owner support group so whenever any one adds the CI , the assignment group will be mapped automatically.

Thanks,

Danish

[Priya Singh9]

Hi Danish,

Could you please elaborate that or provide any useful links related to that auto option functionality.

[Danish Bhairag2]

Hi @Priya Singh9 ,

Plz check this article

https://www.servicenow.com/community/developer-articles/auto-populate-a-variable-based-on-a-referenc...

Thanks,

Danish

[Danish Bhairag2]

Hi @Priya Singh9 ,

Kindly ignore my suggestion as auto populate feature is available for Catalog Item/Record Producer fields.

You can try what @swathisarang98  suggested.

Thanks,

Danish