Good morning. I need a script tweak...I have a BEFORE Business Rule that is setting the value of Date field as a Time StampHere's the script that runs when it meets this condition.(function executeRule(current, previous /*null when async*/) {var no...
Hi,I copied few record producer in dev instance from table lets say 'A' to another table 'B' and was working on record producer of tables B (which is new one). Here in new record producer I deleted few variables and variable set. After deleting I c...
I have a transform map where i only want to issue an update to records where there is a coalesce mapping on the ID field.There is an onBefore script where i specify ignore = true if the action is insertIf the 3rd party calls the SN webservice and ins...
Hi All,I have created a UI Macro and need to make it visible only to requester. Requester value is stored in opened by field<j:set var="jvar_opened" value="${jvar_gr.getValue('opened_by')}"/>Does jvar_opened contain sys_id of requester ?Also I have t...
Hi All,iam working on sc_category table. if i query the table getting all fields but images fileds like icon getting empy values.this is my query,var gr = new GlideRecord('sc_category');gr.query();while(gr.next()){gs.print("icon value "+gr.icon);}-...
Hello folks,Good day!I am having a kind of requirement to add dynamic fields in any table, say for ex. incident. The idea behind dynamic is, we would like to keep the OOB fields and to have some set of dynamic fields instead of creating many custom f...
Hello Experts,we have a catalog item which creates user in AD and also generates random password and sets in AD.password generation is working fine and setting in AD also working fine but a notification will trigger to the new user with password.Here...
Hi All,I have written the onLoad Client script on the Table.var rec = new GlideRecord('sysauto_script'); rec.get('name', 'JSON Test4'); if (typeof SncTriggerSynchronizer != 'undefined') SncTriggerSynchronizer.executeNow(rec); else P...
I am trying to screen pop the existing incident of the caller and can't seem to make this work.Example: In the IVR we will check (REST) the caller ID to see if they are a valid user and have an open case.In a perfect world - the caller will have an...
I need to automatically add certain records in the system into the Private Task Table so they show up on predefined Visual Task Boards. An example would be adding a Private Task to a certain dashboard for all P1 Incidents. I've tried using a busi...
Hello there,I'm having this issue with "getEventTarget()", the instance where I'm working on has the domain support plug-in installed, everytime that I create a new Incident, the assigned event is fired, after that I check the log, and I find this:Wa...
Hi All,I want to query the child value based on parent value in table cmdb_rel_ciHow can this be doneThanks,Abhi
Hi All ,I am trying to connect Snow with Oracle database using Mid Server and data source.I am able to connect with Database but once i click on Load data in data source it runs and then end with returning no records.There is no error message i am ge...
Hi All,I need to put an alert to a field which should be in red color. How can I give the text red color.
On insert or update of the form, if the field "submission_type" is "Client Change Request" I need the user to attach a document before being allowed to submit the form. Any ideas on how I can accomplish this? Examples will be great.Thanks,Edwin
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