I was able to create a custom report and I can browse to it directly in the URL by entering https://slu.service-now.com/sys_report_template.do?jvar_report_id=myreallylongreportidis there a way I can add a switch or value to the URL to automatically l...
Hi all!Currently "Updated" and "Updated by" fields only reflect when there is a field change.I would like to have any task's (incident, change, catalog task, etc.) "Updated" and "Updated by" fields reflect (1) when a work note or comment was added an...
Hi,In a UI page, I have a jelly mult-line text field control declared like this. <g:ui_multiline_input_field name="dialog_comments" id="dialog_comments" label="Additional comments" value="${jvar_comments_text}" mandatory="true"...
Can we add or create radio buttons in an existing form ?
Since the last patch (Fuji Patch 8), whenever I deploy an application via update set (created via 'Publish') from the upgraded instance to a new one, I am finding my forms have fields and sections from both the application scope and global on the sam...
Hello,How can I populate a reference field via import or transform map? The reference field is caller_id, but the source data contains the caller_id.user_name. Currently, we are able to type in the user_name in that field, and it is able to find ...
Is there a way to create a UI link directly to an incident given only its number, lacking knowledge of its sys_id?I'm developing an integration with Incidents. I have only a single field to work with on my side, because our ticketer interface was not...
I want to create a module under an application that searches the assignment groups for any of the roles that a user has. I am not sure how to do this since a user could have more than one group. Searching records for a specific group, or the sear...
What do I put in my UI action to save my change record and move the state to next lifcycle state?I currently have this
I am trying to pass html text input value to the rest request body. In the wiki, there is a example of rest call but it's body is having static values.What i am trying, is pass javascript variable value to json kay., I tried to use FormData() api to ...
I want to update a already existing user profile using REST Api. The problem is that PATCH request in servicenow API explorer does not give me a field to write the matching query.Could someone let me know how can i match the 'user_name' field in user...
I'm having a little difficultly triggering a notification only once. We have a form on the HR profile table that is used for the exit process. I'm trying to get a notification to trigger only once. Can the advanced conditions be used to only fire onc...
I would like to create an SLA Definition that sets the Task SLA Planned end time equal to the Due date of the Task its attached to. I have already tried a Task SLA Business Rule that manually overrides the Planned end time value, but it appears the S...
When I run PA's out-of-the-box Indicator "Summed duration of resolved incidents"which uses the script "Incident.ResolveTime.Hours" which is:var diff=function(x,y){return y.dateNumericValue() - x.dateNumericValue();};var hours=function(x,y){return dif...
I have a field on a catalog form. The field is requesting the last four digits of the SSN # or Personal ID #. Today the field is setup as a single line text field, but I want to do the following:a) make the field size = 4b) I only want to allow that ...
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