How to autopopulate the Assignment group upon updataing the Configuration Item on the Incident Table

[Priya Singh9]

Hi All,

We have a requirement to auto populate the assignment group based on updating the configuration item field on the Incident table. Note that this is not just for a single record, there should be several records like that which needs to be updated on daily basis.  Can anyone please help me on how to achieve that.

[swathisarang98]

Hi @Priya Singh9 ,

You can create a "Assignment Rule" on Incident table as shown in the example below,

so while creating any incident if user select the CI as "WEBSTAGING" once the record is saved it will auto assign it to "Database" assignment group.

Table : sysrule_assignment

Catch: If user is updating the existing record then first assignment group should be emptied first then CI should be updated and save the record then "assignment group " will get auto updated .

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[swathisarang98]

@Priya Singh9 if this helped you please accept the solution and close the thread so that it will be helpful for future readers.

Thank You

Swathi 

[VaishnaviShinde]

Hello @Priya Singh9 , 

You can create assignment rule for this or also you can use the reference qualifier. 

If you find it useful please mark my answer as accepted or helpful.

Regards,

Vaishnavi Shinde 

[Dr Atul G- LNG]

Hi @Priya Singh9 

There is OOTB BR - Auto Populate Assignment Based on CI/SO

Have look in same and your work will be easy.

[Priya Singh9]

Hi All,

Thank you for your responses. Let me re frame the requirement here, basically they are asking me to populate the assignment group on incident table, based on the given values of the configuration item. Example , if the CI = x,  Assignment Group = X1, if CI = y, Assignment Group = Y1 etc., I was wondering how we can achieve this by using Business Rule/ Assignment Rule, since we need to add multiple if blocks if it is the business rule or else need to create multiple assignment rules like that.