How to autopopulate the Assignment group upon updataing the Configuration Item on the Incident Table

Priya Singh9
Tera Contributor

‎02-07-2024 07:33 AM

Hi All,

 

We have a requirement to auto populate the assignment group based on updating the configuration item field on the Incident table. Note that this is not just for a single record, there should be several records like that which needs to be updated on daily basis.  Can anyone please help me on how to achieve that.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Priya Singh9

‎02-07-2024 09:07 AM

Hi @Priya Singh9 

 

I will still say, update the groups in Support Group in CI level and OOTB BR will do work for you. Give a try. 

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Priya Singh9
Tera Contributor
In response to Dr Atul G- LNG

‎02-07-2024 09:38 AM

Got it @Dr Atul G- LNG I will try that out and will accept your solution today. Thanks.