How to autopouplate the assignment group without on selelction of CI's (CI's have support group)

[jaiho_rai]

How to populate the configuration item selected to assignment group in the ServiceNow incident form with configuration only?

mean without code or lesser code ?

 

[Ankur Bawiskar · Accepted solution]

@jaiho_rai 

if you want the bring CI based on assignment group when Group is selected then you need onChange + GlideAjax

If you want to run this during the insert/update then you can use low-code, no code flow to be configured

You can decide your approach

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaiho_rai]

is there any way to configure the dictionary field level?

[Ankur Bawiskar]

@jaiho_rai 

you can use advanced ref qualifier and restrict only limited CIs but auto population won't work without scripting

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @jaiho_rai 

There is an OOTB (Out of the Box) Business Rule that automatically populates the assignment group. It follows a sequence and then populates the assignment group accordingly.

as you case is reverse you , you need to write your won logic  and run the same on CMDB Table and there is no other to do without code.