How to avoid having to log on to ServiceNow

[carlh]

I am hoping someone will point me in the right direction.   Sorry, I have no idea what the technical jargon is for this requirement.

We have multiple network domains.

1 is for "Club User" and they have access to anything "club user" has been given
permissions to and the other is our corporate network and we require users to
sign in as themselves for that as there are various permission levels based on job title or group.  

What we want to do is eliminate the requirement to log on to ServiceNow.

If the user is logged in as Club User, we want them to be able to create incident on behalf of the location.

We don't care who submitted it, just about what club it's for.

But, we also want to have it where one can log in as themselves and see the history of their personal
requests.   (Maybe make them enter their name as the requestor so we have it even though they submitted as "Club User")

Is there a way we can write an "On load" script that looks at the user and then allows access without having to log on?

This would make it a more seamless user experience for our organization and may help me to get more users "using".

Can anyone help me?   Even wording it properly would be a good start but I hope to get some ideas too!

Thanks!

Carl

[Chuck Tomasi]

Hi Carl,

It almost sounds like SSO might be helpful to auto-login once they've already logged in (somewhere) as Club User. I know I don't have to login to our internal ServiceNow instance when I'm on a ServiceNow campus and identified in Okta. Might that be a potential solution?

[carlh]

Sounds like it. I will get more details. We have some sort of tool that can tell which location the user is in. it appends the club ID to the URL somehow. With SSO that may work.

[carlh]

Hi Chuck, this came back up again.   We're looking to do exactly as you wrote above.   We don't want to log in if we're "on campus".   Do I need to speak to OKTA or is there documentation on this?

Thanks for your time.

Carl

[Chuck Tomasi]

Hi Carl,

I'd see what Okta has to say about this. I haven't done an Okta integration in a while. If there is documentation, I haven't seen it. That doesn't mean it doesn't exist - only that I haven't seen it.

[carlh]

Thanks Chuck,   I have a meeting set with them but have an additional requirement I don't think Okta can help with.

the "Club User" Account we have does not have a password.   As long as they are logged on to the Club Domain, they are able to create forms in SharePoint.

This morning I was asked to create the self service forms in SharePoint and then use REST to create the incident in ServiceNow.   Any idea where I would even start in getting an exception or direction on making it possible to not have a password?