How to avoid the timeout error in Rest API request

[ramesh_r]

Hi All,

When i am running the Rest API its getting below error, but its working fine in the Postman.

Please help me how to avoid this error

Error: -

org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms when posting to http://199.16.197.107:808/service/features

Thanks

Ramesh R

[Ankur Bawiskar · Accepted solution]

Hi Ramesh,

you can try increasing the timeout for Outbound REST.

• Property: glide.http.outbound.max_timeout
• Description: Specifies the number of seconds that RESTMessageV2 and SOAPMessageV2 APIs wait for a response from a synchronous call. The maximum value is 30 seconds.

How to increase the timeout for a REST response? (ECCResponseTimeoutException)

https://hi.service-now.com/kb_view.do?sysparm_article=KB0694711

Another method is while you are consuming the Rest message using script you can use this method

setHttpTimeout(Number timeoutMs)

https://developer.servicenow.com/dev.do#!/reference/api/orlando/server/sn_ws-namespace/c_RESTMessage...

Regards
Ankur

[ramesh_r]

I have used MID server then  i created this property 

• Property: glide.http.outbound.max_timeout
• Description: Specifies the number of seconds that RESTMessageV2 and SOAPMessageV2 APIs wait for a response from a synchronous call. The maximum value is 30 seconds.

Now its working as expected

[VaranAwesomenow]

So documentation says if its set to a higher value it will default to 30 secs, so in order to achieve this first step would be to set the property to false glide.http.outbound.max_timeout and add glide.rest.outbound.ecc_response.timeout to a higher value than 300 secs which is default

Also how to set sm.setHttpTimeout(6000) if REST API call is being made via flow action

[Tejas Tamboli]

Hello Ramesh,

Default quota rules:-

https://docs.servicenow.com/csh?topicname=c_DefaultQuotaRules.html&version=jakarta

• REST Import Set API request timeout: Prevents inbound REST Import Set API transactions from running for longer than 60 seconds.
• REST Table API request timeout: Prevents inbound REST Table API transactions from running for longer than 60 seconds.
• REST Aggregate API request timeout: Prevents inbound REST Aggregate API transactions from running for longer than 60 seconds.
• REST Attachment API request timeout: Prevents inbound REST Import Set API transactions from running for longer than 60 seconds.

Here you might be hitting REST Table API request timeout.

Long-running SOAP request support

https://docs.servicenow.com/bundle/madrid-application-development/page/integrate/inbound-soap/refere...

I hope this will help you.

Mark ✅ Correct if this solves your issue and also mark ???? Helpful if you find my response useful to you and help others to find information faster.

Thanks,
Tejas