How to block 700+ email address to create a ticket in service now

[cp10]

Hi Team,

I have a requirement to block 700+ emails to create tickets in service now. I tried with email address filters but it is not working, please suggest the best way to ignore all IDs. The list contains different domains. please suggest any idea on this as I am new to the service now.

thanks,

Pavani.

[Dr Atul G- LNG]

Hi @cp10 

 check this post and share feedback

https://www.servicenow.com/community/developer-forum/how-block-an-email-for-inbound-action/m-p/15871...

https://www.servicenow.com/community/now-platform-forum/blacklist-an-email/m-p/1129912

https://www.servicenow.com/community/csm-forum/how-to-block-certain-emails-from-automatically-genera...

[Maik Skoddow]

Hi @cp10 

your approach with the email address filters was correct although it's a bit complicated and user friendly to maintain a "blacklist" for individual email addresses. The following KB articles explains the procedure: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869547

An OOTB instance already has the described "Allow" address filter in place and you just have to add the exceptions.

Maik

[Sandeep Rajput]

@cp10 You can define a string based system property which will contain comma separated list of those 700 email ids. In your inbound email action you can check if the sender's email matches with any of those emails stored in the system property and accordingly you can chose to create a ticket or ignore it.