How to bring External Content into AI created knowledge article into servicenow instance.

[PREMKUMAR M1]

1. When external data gets into ServiceNow.

2. External data  imported in ServiceNow should create the articles by using the Generative AI.If it possible what are the ways?

[Its_Azar]

Hi there @PREMKUMAR M1 

Use Data Sources, IntegrationHub, or custom scripts to import data in formats like CSV, XML, or via API.
Integrate with AI services (e.g., OpenAI, Azure AI) through custom scripts or plugins.
Set up workflows or Flow Designer to trigger AI-generated articles when new data is imported.

This way, you can  create knowledge articles from external data using Generative AI.

If this helps kindly accept the response thanks much.

[PREMKUMAR M1]

Hi @Its_Azar ,

Thanks for the Reply!

Could you please provide documentation on creating knowledge articles from external data using Generative AI?