How to bring Requested Item Number in Subject on Notification Created on sc_request table?

[baqar rizvi]

Hello Guys,

I have a requirement where I need to add RITM number in the Email Notification Subject which is sent when a Service Request is placed in ServiceNow.

In the email body, I already have RITM number with the help of an email notification script where I have glided sc_req_item table and fetched the number of current record but this mail script doesn't work in SUBJECT.

Any help will be highly appreciated.

Thanks in Advance.

[Rajesh Mushke]

you just have to place This ${number} and remove the email script name.

[baqar rizvi]

hi,

${number} will bring only REQUEST NUMBER since this notification is created on the sc_request table.

I want REQUESTED ITEM number in the subject.

[Rajesh Mushke]

Can you clarify:

i'm trying to understand, So now tell me which one do you want put in your subject.

select yours from below two numbers

1. RITM00412672 --> Retested Item number --> for this ${number}
2. REQ875872698 --> Request number --> for this ${request.number}

Let me know, if you need more help.

[baqar rizvi]

I want subject to be like this on the notification that is created on the sc_request table where I cannot find option to insert requested item(RITM) number.

Example-

Your REQ875872698 / RITM00412672 has been registered.