how to bulk close incidents

[srinivasd]

how to bulk close incidents

[Aanchal Mehndi1]

You can use sample code below and modify it according to your requirement and ran it in background script..

1. var gr = new GlideRecord('incident');  
2.   gr.addQuery('sys_updated_on', '<', <a number of days>);  
3.   gr.query();  
4.   while(gr.next()) {  
5.   gr.active = false;  
6.   gr.closed_by = gr.resolved_by;  
7.   gr.update();    
8.   }

[vinitha3]

Hi,

Please explain the cause,

This would be the idea:

A Job scirpt/back ground script to update the incidents that fall under this category. You may need to update the close code or close notes to do so.

Thanks,

Vinitha.K

[jyoti29208]

Hi Durga,

Either you can run a background script to do the same which is already provided by Aanchal or you can create buisness rule .

This article might be helpful for you :

http://wiki.servicenow.com/index.php?title=Closing_Multiple_Incidents#gsc.tab=0

The conditions can be modified according to your requirements.

Thanks,

jyoti kumari

PS: Hit like, Helpful or Correct depending on the impact of the response

[babloo]

Hi Durga

Please try this code:

var gr   = new GlideRecord('incident');  

gr.addQuery('state','resolve');  

  gr.query();  

while (gr.next()) {  

gs.print(gr.getRowCount());

gr.active=false;

  gr.update();    

}

I hope this will helpful

Thanks and Regards

Pavani Paluri